Frequently Asked Questions

Most of our products have been grouped into separate Category, so they should appear on the different pages under a category. You can select products from the category.

You choose a product from any category then click on view details to see details about that product. After seeing the details, you will see ‘addto cart’’ button in the product page. Click on ‘add to cart’’ for place your order. Then the page will go to another page and it will ask you ‘continue shopping’ or ‘checkout’.

If you like to buy more items then click on ‘continues shopping ’. And choose other item in same way.

Any time you can see your shopping cart that how much you bought and how many items. Just click on ‘shopping cart’

If you want to remove any product from your shopping cart, just select the product to remove it and click remove. you can see always how many items in your shopping cart .

And any time you can check out by giving billing and shipping information. Just click on ‘checkout’ top on the page.

After give all the information (shipping and billing), delivery information and payment method, you need to click submit order.

Next page will be process order , then click continue payment ,it will bring you our secure payment . 

We currently accept debit card (Visa & master card logo), Visa electron, visa debit .Alert pay & Money bookers payment system will allow to processes your order by debit card. Customer from United Kingdom can use their debit card by using PayPal payment method.

You will be billed in US dollars or its equivalent in your currency according to the prevailing US dollar exchange rate of your credit card issuing bank at the time of bank processing. Kindly note that filipinasgifts.com does not handle the actual conversion of your charges.

Yes, your credit card account is safe with filipinasgifts.com.

This information goes directly to our merchant bank . We do not store any credit card information. For your added security, our merchant bank will require you to enter the last three digits of the cvc number found at the back of your credit card.

You will receive confirmation email

a . upon ordering, containing your invoice number, product/s you ordered, date of purchase, recipient's names and addresses, your gift card message, preferred delivery date, as well as your special instructions.

b. you will also receive payment confirmation by our secure paymnet method company like alertpay ,paypal,moneybookers,google checkout.

You may call our customer service number (+632 6596505,8326412) from Monday to sunday( between 9 AM to 11 pm ,Philippine time),While you can chat to our 24 hours customre service and may continue to place your orders online, 

We regret that we do not have a toll-free number.

yes , we do .you can send money through western union or bank tranfer .just process your order through online , it will give you information how to send money through western union or bank tranfer.

You will be charged upon approval of the credit card information you submit through our secure payment system.

No . shipping is free all over the Philippines.

No , there is no additional charges. you just need to pay the product cost in the website.Shipping is absolutely free.

You may have encountered a temporary network congestion problem with our payment gateway provider's system. If you would like to retry your transaction, kindly exit your current browser and open a new one after a couple of minutes. Click on "shopping bag" .if there is no items in shopping bag , then you need to choose again the product and proceed to checkout.

You may have encountered a temporary network congestion problem with our payment gateway provider's system. If you would like to retry your transaction, kindly exit your current browser and open a new one after a couple of minutes. Click on "shopping bag" and proceed to checkout.